FAQs

Orders and Payments

  • What payment options are available?
We accept payments through PayPal, Visa, MasterCard, American Express (AMEX), and Discover. Don’t have a PayPal account? You can still use your credit card to complete the payment process.
  • How do I track my order status?
Once your order is processed, an email containing a tracking link will be sent to you. Use this link to follow your shipment's journey and stay updated on delivery progress.

    Shipping and Delivery

    • What is the estimated delivery time?
    Shipping typically takes 5–10 business days after a 1–3 business day processing period. This timeframe excludes weekends and public holidays.
    • Do you ship outside the United States?
    Currently, our shipping services are limited to the United States. For updates on international delivery, feel free to contact us at support@gin-store.com.
    • What if I entered the wrong shipping address?
    If you notice an error in your shipping address, please contact us within 12 hours of placing your order. After this period, changes may not be possible, and we cannot take responsibility for delivery issues due to incorrect addresses.

      Returns and Refunds

      • What is your policy on returns and exchanges?
      Returns or exchanges are accepted within 30 days of receiving your order. The product must be unused, in its original condition, and accompanied by proof of purchase.
      • Are shipping fees refundable?
      Shipping costs are non-refundable. Refunds apply only to the price of the product(s).
      • How do I start a return or exchange process?
      To initiate a return, email support@gin-store.com with your order number, reason for the return, and clear photos or videos showing any defects. Our team will review your request and guide you through the next steps.

        Product Information

        • How can I find the correct size for me?
        Every product page includes a size chart to help you make the right choice. If you’re between two sizes, we suggest choosing the larger size for a more relaxed fit.
        • Why might the product color differ slightly from the photos?
        The actual colors may appear slightly different due to variations in screen settings. However, we strive to make the product images as accurate as possible.