Return policy

At Gin Store, your satisfaction is our top priority. Please review our return policy below, which outlines the conditions and steps for processing returns efficiently.

Eligibility for Returns

We gladly accept returns, including exchanges or refunds, within 30 days of the delivery date. Unfortunately, any requests made after this timeframe may not be accepted.

To qualify for a return, the following conditions must be met:

  • The item must be in unused, original condition.
  • The item must show no visible signs of wear or damage caused by improper handling.
  • The return request must involve one of the following issues:
    • Product damage during shipping.
    • Printing defects or poor-quality results caused during production.

Non-Returnable Cases

Please note that returns will not be accepted for the following reasons:

  • Incorrect size or color selected at checkout.
  • Errors in the shipping address provided by the customer.

(All return claims will be verified based on your original order details to ensure accuracy.)

How to Request a Return

Follow the steps below to initiate a return or exchange:

Step 1: Submit Your Request
Email us at support@gin-store.com with the following information:

  1. Your Order Number.
  2. The type of request: Refund or Exchange.
  3. Clear photos or videos showing the defect. The provided evidence must clearly highlight the issue and display the product’s design to confirm it was purchased from Gin Store.

Step 2: Wait for Evaluation

  • Our team will carefully review your request and assess the provided evidence.
  • You will receive an email response shortly. Please check your inbox, including spam or junk folders, to avoid missing updates.
  • If additional proof is needed, respond promptly to prevent delays.

Step 3: Final Resolution
If your return is approved:

  • For Refunds: Refunds will be issued to your original payment method within 3 business days.
  • For Exchanges: Share the replacement details (size, color, and updated shipping information) with us via email for prompt processing.

Important Notes

  • Refund Amount: Refunds cover the product cost only; shipping fees are non-refundable.
  • Refund processing time: Approved refunds will be processed within 3 business days.

If You Experience Delays with Refunds

  1. Check your bank account or the original payment method.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If you still haven’t received your refund, please reach out to us at support@gin-store.com.

Thank you for choosing Gin Store. Should you have any questions or concerns, our support team is always here to assist you!

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